Senior and retirement living
Every call answered, every family remembered
The front desk after dark, tours, the waitlist and the handover between shifts, for independent living, assisted living and retirement residences.
suites · residents · families · care
What it runs
After 8pm, nobody waits on hold.
Families calling about visiting hours, tours or a suite get a clear answer in plain words. Anything medical goes straight to the nurse on duty, and the night is written into the morning handover.
- Calls after hours answered; anything medical goes straight to the nurse on duty
- Families get an answer about visiting, tours and suites, in plain words
- The waitlist called back in order, nobody forgotten
- The night written into the morning handover
- Suite turns and maintenance on the same board
- 21:12Hello, what time can I visit my father tomorrow? He's in the east wing
- 21:12Visiting hours are 9am to 8pm every day, and the east wing front door is open from 9. Would you like me to let the desk know you're coming?
- 21:13Yes please, around 11
- 21:13Done. The morning desk will expect you at 11. Have a good evening.
Built for senior and retirement living
Medical calls reach the nurse
A caller who needs care is put through to the nurse on duty, not asked to leave a message.
Families get answers
Visiting, tours, suites and fees, answered warmly and consistently, at any hour.
The waitlist, called in order
Every family on the list is contacted in turn, and every contact is logged.
One handover
The night, the calls and what still needs a person, in the morning handover your team already reads.
Questions operators ask
Will residents or families talk to a machine about care?
No care decision is made by an agent. Care and medical calls go to your staff; the agent answers the questions a front desk answers.
Does it replace our nurse call or care system?
No. It sits in front of your phone line and works alongside the systems you already run.
Can we choose which calls it takes?
Yes. You decide the hours, the questions it answers and where every other call goes.