Maintenance
The other half of the operation
Leasing fills a unit once. Maintenance decides what the year costs. Requests, emergencies, technicians and turns run in the same system as everything else, not in a spreadsheet beside it.
Work orders
Requests route themselves.
A request lands with the unit, the photos and the urgency, and goes to the technician who covers that building. Technicians tick steps off as the work happens, so the board shows where a job actually is.
- Routed by building and trade
- Urgent jobs flagged before 9am
- Steps ticked on the phone, not remembered later
New 2
Water under the kitchen sink
Routing to on-call · resident told to shut the valve
Bathroom fan is loud
Photos attached · slot offered Thu 9–11
Assigned 2
No heat, thermostat dead
Marco · on the way, 40 min
Dishwasher not draining
Jordan · tomorrow 10:00, resident confirmed
In progress 2
Outlet sparking in the living room
Marco · replacing the outlet now
Replace blinds, bedroom
Sasha · blinds ordered, fitting Fri
Done 2
Garbage disposal jammed
Closed with photo · resident thanked
Front door closer
Closed · no follow-up needed
After hours
A call at 2am reaches a person.
An out of hours emergency is answered, triaged and escalated along your on-call list until somebody picks up. The resident is told what to do in the meantime, and who is coming.
- 23:52There's water coming from under my kitchen sink, it's on the floor
- 23:52Thank you for telling us. Please turn the valve under the sink clockwise to shut the water off. I'm reaching the technician on call now.
- 23:58Marco is on his way and will be there within 40 minutes. He'll knock before coming in.
- 23:59Ok thank you
Turns
Move-out to rent-ready, as the real jobs it is.
Notice, walk, keys, turn, ready: each unit's date comes out of the work behind it, so leasing knows what it can promise and owners know when rent starts.
What else maintenance runs
Vendors dispatched
Jobs outside your team go to the right vendor, and silence gets a follow-up.
Residents kept informed
Scheduled, on the way, done: residents hear it without calling the office.
Preventive work
Recurring inspections and filters scheduled and tracked like any other job.
Costs per unit
Every job and turn adds up to what each unit and building actually costs.
Questions operators ask
Do technicians need a new app?
They work from their phone: today's jobs, steps to tick, photos to add. No training day needed.
What counts as an emergency?
You decide. Your rules set what is urgent, who is on call and how far the escalation goes.
Does it replace our work order system?
No. If your property management system holds work orders, they stay there. Multiz works on top of it.