Leasing
Every enquiry answered, every tour booked
The leasing line is answered day and night, prospects are texted back in under a minute and followed up until they decide, and tours land on the calendar without anyone retyping a name.
The leasing line
The phone is answered, even at 7:48pm.
A Multiz voice agent picks up, answers what a leasing agent would answer, qualifies the caller and books the tour. The transcript and the booking are in the system before the call ends.
- Answers availability, pricing and pet questions from your own rules
- Books into real open slots on your calendar
- Hands anything unusual to a person
- CallerHi, I saw a one bedroom listed, is it still open?
- MultizIt is. A one bedroom on the third floor, available October 1st. When are you hoping to move?
- CallerProbably mid October. Can I see it this week?
- MultizWednesday at 5:30 or Saturday at 10 are open. Which works?
Every conversation after it
Texted back in under a minute, followed up until they decide.
First touch, questions, follow-ups and reminders run in one thread per prospect. When someone goes quiet, the next message goes out on schedule, not when somebody remembers.
- 13:02Hi, do you allow cats?
- 13:02Yes, up to two cats per apartment. Are you looking at a one or two bedroom?
- 13:04One bedroom. Moving in November
- 13:04We have two one bedrooms free for November. Want to see them Thursday at 5:30 or Saturday at 11?
- Fri 10:15Just checking in: the Saturday 11am slot is still open if you'd like it.
Tours
The week's tours, already on the calendar.
Every booking from the phone, text and web lands on one calendar, with confirmations and reminders sent automatically, so the team walks in to a list, not a chase.
Mon22
Tue23
11:00 · 2-bedWed24
5:30 · 1-bed6:30 · 2-bedThu25
6:30 · 2-bedFri26
12:00 · studioSat27
10:00 · 1-bed11:00 · 2-bed1:00 · 1-bedSun28
What else leasing runs
Applications nudged
Started applications get reminders until they are finished or declined.
Renewals on time
Offers drafted from your renewal policy 60 days out, sent once someone approves.
Listings kept honest
Ready units that are not posted online are flagged each morning.
One record per person
Calls, texts, tours and applications in one history, not five inboxes.
Questions operators ask
Does the voice agent sound like a robot?
It speaks naturally, with the greeting and tone you choose for your property.
Can it quote prices?
Only from the rules you give it. Anything outside them, like a concession or an exception, goes to your team.
What if a caller wants a person?
They get one: the call or the thread is handed to your team with the context attached.