AI agents for multifamily

The operating system for the properties you already run

Leasing, maintenance, renewals and resident communication, worked by agents, on top of the software a property already has.

It runs the property while you sleep.

Knows

Ask the property a question in plain language. The answer comes off the data the property is running on, not a report someone exported last week.

What's my occupancy?
Any urgent work orders?
Who's up for renewal?
How did collections close?

Ask about Northfieldreading this asset live

Any urgent work orders?

Three are open past target. The oldest is a leaking dishwasher raised Tuesday, still unassigned.

Who's up for renewal?

Eleven leases end inside 60 days. Seven have been offered, three are undecided, one has given notice.

How did collections close?

96.4% collected. Eight residents are five or more days late, and reminders went out this morning.

What's my occupancy?

94.3% physical, 96.1% counting leases signed but not moved in. Four units are vacant and rent ready, two are still in turn.

Runs

Agent activity

The agents do the work rather than reporting on it, and everything they do is written down as it happens.

A four storey apartment building seen straight on.

LeasingAnswered the line and qualified the caller
LeasingBooked a Thursday viewing, sent the address
MaintenanceRouted a work order to the building's tech
LeasingTexted four leads that went quiet last week
RenewalsFlagged a decision for a person to make
MaintenanceMarked a turn step complete
RenewalsSent an offer and logged the reply

Both panels are illustrations of how the console and the agents behave. No resident, prospect or property data appears here.

At 10:41pm, nobody is in the leasing office.

The enquiry still gets answered, qualified and booked. Nobody is woken up, and the tour is on the calendar before morning.

Anything an agent should not decide goes to a person instead of being improvised.

22:41Hi, is the 2 bed on Northfield still available? Saw the listing
22:41It is. Two bedroom, one bath, second floor, available from the 1st. Would you like to see it?
22:43Yeah. I work till 6 most days though
22:43Thursday at 6:30pm or Saturday at 11am both work. Which suits you better?
22:44Thursday
22:44Booked for Thursday at 6:30pm. I'll text you the address and a reminder that morning.

Illustrative. No resident or prospect data appears here.

The stack you already run

Nothing moves.

Most systems in this category want to be the system of record, which means moving your data onto them. Multiz connects to the accounting, listings, phone, messaging and leasing software a property already pays for, and does the work that used to happen between them.

Attached today

Ledger: AppFolio
The leasing line: VAPI
Prospect and resident SMS: Twilio
Listings and pricing: RentVision
Leases and addenda: BlueMoon

The other half of the operation.

Leasing fills a unit once. Maintenance decides what the year costs, and it runs on the same system rather than beside it.

01
A call at 2am reaches a person
An out of hours emergency is answered and triaged, then escalated on until somebody picks up.
02
Work orders route themselves
A request lands and goes to the technician who covers that building, without a coordinator retyping it.
03
Technicians work off the board
Steps get ticked as the work happens, so the board shows where a job actually is.
04
Turns are tracked to ready
Move out to rent ready is followed as the sequence of real jobs it is, and the date comes out of the work.