Resident requests
Requests taken any hour, residents kept informed
A resident texts, calls or writes. The request is captured with the unit, the photos and the urgency, routed to the right person, and the resident hears when it is scheduled and when it is done.
Requests
From the first message to done.
Every request shows where it is: scheduled, on the way, done. Residents hear each step without calling the office.
- Photos and details captured up front
- Urgent requests escalated at once
- Residents told at every step
A-203Bathroom fan is loudScheduled Thu 9–11
B-115No heatTechnician on the way
C-221Garbage disposal jammedDone · resident told
D-009Package room code?Answered
More in Resident requests
01
Any channel
Text, call or web, the request lands in one place.
02
Triage
Urgency judged from what the resident says, with emergencies escalated.
03
Routing
To the technician or vendor who covers that building.
04
Closed properly
Done means the resident knows it is done.
Questions operators ask
What if it is an emergency at night?
It is escalated along your on-call list until somebody picks up.
Can residents send photos?
Yes, and they are attached to the job the technician sees.
Where do the work orders live?
In your property management system, if that is where you keep them.