Resident communication
One inbox for every conversation
Texts, calls, web messages and campaigns from prospects and residents land in one place. Agents answer what can be answered, and hand the rest to a person with the history attached.
The inbox
Every channel, one thread per person.
A resident who texts, then calls, then writes on the web is one conversation, not three. The status shows what was answered, what is booked and what needs a person.
- SMS, calls and web in one place
- Answered, booked, waiting or needs a person
- The whole history on every thread
Resident · B-204SMS
Is the pool open this weekend?Prospect · Dana R.Call
Asked about two bedrooms in NovemberResident · D-114SMS
Water under the sinkProspect · Omar K.Web
Do you take cats?Resident · A-015Call
Wants to talk about renewalCalls
Calls answered, summarised, and logged.
Every call is answered, transcribed and summarised into the right record, so nobody has to ask what was said.
- CallerHi, I saw a one bedroom listed, is it still open?
- MultizIt is. A one bedroom on the third floor, available October 1st. When are you hoping to move?
- CallerProbably mid October. Can I see it this week?
- MultizWednesday at 5:30 or Saturday at 10 are open. Which works?
More in Resident communication
Answered day and night
Common questions answered in seconds, at any hour.
Handed over, not dropped
Anything an agent should not decide goes to your team with context.
Campaigns
Announcements and reminders to a building or a group of residents.
Directory
Every resident, prospect, vendor and owner contact in one place.
Questions operators ask
Can residents tell they are talking to an agent?
You choose the greeting and tone. Anything sensitive is handed to a person.
Who sees a conversation?
Your team, by role. Owners do not see residents' messages.
Does it replace our phone number?
No. Your number stays yours; calls you choose, like after hours, are forwarded to Multiz.